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Frequently Asked Questions

TICKETS

WHERE/HOW CAN I PURCHASE TICKETS?


Normally, tickets can be purchased at the Celebrity Theatre box office on 32nd St., just 4 blocks south of the 202 Loop: Due to COVID-19 the box office is currently closed. Please purchase your tickets online. If you have questions please email the box office staff.




WHAT PAYMENT METHODS DOES THE THEATRE ACCEPT?


We accept the following payment methods for ticket purchases

  • Cash
  • Debit Cards (with a Visa/MasterCard logo)
  • Credit Cards (Visa/MasterCard/American Express/Discover
The Celebrity Theatre bars/concessions accept cash and major credit cards. There are 2 ATM's available on site for your convenience.




CAN I RESERVE TICKETS ONLINE/OVER THE PHONE AND PAY CASH AT THE WINDOW?


No. You can only buy tickets online/over the phone with a credit/debit/gift card, as the charge goes through immediately.




WHAT IS THE THEATRE'S REFUND POLICY?


There are no refunds, cancellations or exchanges on event tickets unless the show cancels or postpones. In the event a show cancels/postpones all cash refunds must be obtained in person at the box office. Merchandise, Bar, and Concession purchases are final. Artist merchandise is provided and sold by the artist. Any refunds/exchanges will be handled by the seller and not the Theatre.




CAN SOMEONE ELSE PICK UP TICKETS I PURCHASED WITH MY CREDIT/DEBIT CARD?


Tickets will ONLY be released to the credit/debit card holder. We must see the credit card used to purchase tickets as well as a photo ID. We must obtain the signature of the cardholder before tickets can be released (This is the policy of the credit/debit card companies have set in place for merchants, and there are NO exceptions. You can either choose (if available) Print @ Home, Mobile Delivery, Regular Mail or the cardholder can pick the tickets up in advance during regular box office hours or the evening of the event. Some delivery options may not be available for all events. Additional charges may apply for some delivery methods.




WHY AM I SEEING MULTIPLE CHARGES ON MY BANK/CREDIT CARD ACCOUNT?


If you received any kind of error message while processing your order, it may result in pending authorization. Pending authorizations will automaticaly fall off the account within 24 - 72 hours depending on the bank.





DO'S & DON'TS

CAN I BRING IN A STROLLER, WALKER OR FOLDING/MECHANICAL WHEELCHAIR?


Strollers are not allowed inside the Theatre. Walkers (all types) are allowed if you are sitting in handicapped/disabled seating. Foldable walkers are allowed in other seating sections but MUST be folded and placed in front of their seat, and not disturb any other patron. We cannot have anything placed in the aisles due to fire code. The Celebrity Theatre does not have a storage room for these items. Wheelchairs (all types) are only allowed if you are sitting in handicapped/disabled seating. If you enter the theatre in a wheelchair you MUST remain in the wheelchair throughout the show, due to fire code.




WHAT IS THE THEATRE'S CAMERA POLICY?


Professional cameras (those with a detachable lens over 2 inches long) selfie sticks, video, and audio recording devices are not permitted inside the theatre. The policy on non-professional cameras differs from show to show depending on each artist’s preference. You may call the box office at (602) 267-1600 the day of the event for the artist provided camera policy. Failure to follow the camera policy may result in an ejection out of the building without refund of admission. Celebrity Theatre is not responsible for lost, stolen or damaged personal items.




WHAT ITEMS ARE PROHIBITED FROM CELEBRITY THEATRE?


Due to recent events in the world, and numerous occasions of vandalism during recent shows, Celebrity Theatre has decided to increase our security presence for the safety of the artist, staff and our patrons. In order to provide the highest level of safety, we perform metal detection wanding at all shows. This means you should allow for extra time when determining your arrival. To avoid delay of entry, please be aware the following items are no longer allowed inside Celebrity Theatre during any event:

  • Sharpies, Pens, Markers
  • Outside food or beverages of any kind
  • Firearms, Knives, Chains, or weapons of any kind
  • Backpacks
  • Selfie Sticks
If you need clearance for any prohibited item for medical reasons, please call the box office at (602) 267-1600. We appreciate your patience and understanding of these changes. We hope to make your experience at Celebrity Theatre an enjoyable and safe one!




WILL I HAVE TO GO THROUGH SECURITY TO ENTER?


Due to recent events in the world, Celebrity Theatre has increased our security presence for the safety of the artist, staff and our patrons. In order to provide the highest level of safety, we perform metal detection wanding at all shows. This means you should allow for extra time when determining your arrival time. To avoid delay of entry, please be aware the following items are no longer allowed inside Celebrity Theatre during any event:

  • Sharpies, Pens, Markers
  • Outside food or beverages of any kind
  • Firearms, Knives, Chains, or weapons of any kind
  • Backpacks
  • Selfie Sticks
If you need clearance for any prohibited item for medical reasons, please call the box office at (602) 267-1600. We appreciate your patience and understanding of these changes. We hope to make your experience at Celebrity Theatre an enjoyable and safe one!




CELEBRITY THEATRE HAS A STRICT NO WEAPONS OR FIRE ARMS POLICY.


Please review our Customer Safety Policy.





THEATRE & AMENITIES

DO YOU SERVE FOOD AND COCKTAILS?


The Celebrity Club features a full bar with premium liquors, Coke products, wine, Budweiser, Bud Light, and many imported beers. Inside the theatre are three additional bars where you can view the show while picking up a drink. The South lobby also contains a bar and concessions booth serving pretzels, hot dogs, popcorn, candy, and other snacks during most shows. All Celebrity Theatre bars/concessions are cash and major credit cards. There are two ATM’s available for your convenience. Looking for a nice dinner before the show, visit Stockyards Steakhouse. Members of Celebrity Theatre will receive a 10% discount by presenting your membership card! 5009 East on Washington, Phoenix AZ – Reservations Recommended – (602) 273-7378




WHAT IS CLUB CT?


The Celebrity Club typically opens 1 to 2 hours before the show begins. Please check concert listing for exact time. The newly updated Club features theatre memorabilia, a full bar and lounge areas. So come early for a cocktail! All Celebrity Theatre bars/concessions are cash and major credit cards. There are two ATM’s available for your convenience.




WHICH WAY DOES THE STAGE FACE?


1/2 House or 3/4 House: Stage faces the artist ramp, located between A6 & A7. In the Round: The stage rotates throughout the show and will not face any specific direction. Click on the Seating tab in the menu bar for more info.




WHAT IS THE CAPACITY OF CELEBRITY THEATRE?


Capacities:

  • Full House/In the Round: 2,650
  • 3/4 House: 1,800
  • 1/2 House: 1,400




DOES CELEBRITY THEATRE HAVE AN ATM AVAILABLE DURING SHOWS?


Yes, there are two ATM’s inside the Celebrity Theatre. They are located downstairs in the Celebrity Club, and upstairs inside the South Lobby.




CAN I RENT THE THEATRE?


Yes, the Celebrity Theatre is available to rent for private events (Weddings/Receptions, Corporate Events, Fundraisers, etc.) as well as public/ticketed events (Concerts, Comedy Shows, Sporting Events, etc.). The Celebrity Theatre is centrally located and easily accessible from anywhere in the Valley of the Sun. Our stage can be set-up to revolve and hold a capacity of 2,650 or a proscenium plug can be installed to face the stage one direction and hold a capacity of 1,650. We have hosted many rental events including corporate events, fundraisers, and private parties for such companies as Southwest Airlines, M&I, Arizona Republic and Compass Bank. Our Celebrity Club is the ideal place for an afternoon wedding reception. RENT: Flat rental rates available based on event type – all staffing and equipment rental expenses are an additional charge. If you would like more information about renting the theatre, please contact us by sending an email to the venue manager. Please make sure to add “Rental Inquiry” in the subject line.





PARKING & ACCESSIBILITY

IS THERE ADA PARKING AND A WHEELCHAIR RAMP TO GET INTO THE THEATRE?


There are a limited number of disabled/ADA parking spots located in the East entrance. These are available on a first come first serve basis. Please arrive early to ensure available parking. There is a $10.00 fee per vehicle in our secured parking. We recommend you arrive earlier on sold out events or for special needs parking. The wheelchair ramp is located at the East entrance. The East entrance is located directly off the 32nd Street entrance.




DO YOU HAVE LISTENING DEVICES AVAILABLE?


Celebrity Theatre has expanded its selection of assisted listening devices (ALD). At no cost to patrons, the ALDs include hearing aid compatible neck-loops or silhouettes, on demand, and sign language interpreters and Computer Access Real-time Transcription (CART) upon request. Infrared ALDs are available at all performances in the theatre. The procedure for obtaining ALDs is as follows: Headsets and Additional Assistive Listening Devices – subject to availability. Patrons attending performances may obtain ALDs by contacting a member of guest services night of the event. To request in advance, please email info@celebritytheatre.com. Sign Language Interpretation – sign language interpreted performances are available upon request with at least a THREE-week notice and based on the availability of a qualified interpreter. To request sign language interpretation or to find out more information about this service, please call 602-267-1600 ( voice) or email our venue representative.




IS THERE A CHARGE FOR PARKING?


Celebrity Theatre has 8 acres of secure parking. You may choose to park off-site, but offsite parking is not security patrolled. There is a $10 fee per vehicle (CASH ONLY) for our secured parking. We recommend you arrive earlier on sold out events or for special needs parking. Large vehicles such as semi-trucks, tour buses and/or limousines will pay per space used.




WHERE SHOULD MY UBER/LYFT DRIVER ENTER?


Please use walk-through gate located on Filmore St. just West of 32nd St when using Uber and Lyft. To avoid delays, please DO NOT have your driver enter through the paid parking entrance. Click here for Google Maps image





COVID-19 INFO

WHAT ARE THE LATEST COVID-19 GUIDELINES BEING ENFORCED BY THE THEATRE?


For the latest safety guidelines, please review our enhanced venue protocols. For all ticketed events, please note the following updated policies: Face Coverings are MANDATORY and must be worn at all times except while eating and drinking. To reduce staff contact with guest belongings, note our Clear Bag Policy:

  • Clear plastic, vinyl or PVC bags (maximum size: 12"x6"x12")
  • Small clutch bags approximately the size of a hand (maxiumum size: 4.5"x6.5")
For questions about the status of an event, please visit our EVENTS page which should list the info you are looking for.