[UPDATE] Gen Infiniti Academy’s COVID-19 Precautionary Measures

Dear learners,


As per PM Lee’s Address to the Nation yesterday (3 April 2020), non-essential workplaces will be closed to limit the spread of COVID-19.


In light of this, please note that there will be changes to our notice published on March 26 2020.


Classes


All classes will continue as webinars until further notice.


We understand that some of you are concerned about learning via webinars. Please see below for suggested tips & tricks for webinars, which are based on feedback collated from our learners and trainers.



Examinations


All examinations will proceed as usual, but exam takers will sit for the examination at home instead of at our office.

Your computer must meet the following requirements:

  • Internet connectivity must be more than 512KBPS You can check this via https://fast.com

  • You are using one of the following browsers: Firefox: 45.0 or above Internet Explorer: 11 or above Google Chrome: 55.0 or above

  • Your Flash Player Plugin is updated

  • Have a functioning webcam

If you are unable to meet any of the above requirements but have already booked an exam slot, please inform us immediately to cancel your slot and wait for the measures to be lifted before sitting for the examination.


We will open more seats for current examination dates by Tuesday, 7 April, 6pm. Please register for the exam on our website, https://geninfinitiacademy.com/exam-dates.



Terms and Conditions for Examinations


The cancellation period will remain as 7 working days before the examination date.


Please inform us of all cancellations by then or you will be charged the examination fee.


All retakers must also submit the retake fee of S$214 (Wiley Certified Data Analyst) or S$294.25 (Unity Certified Associate) at least 7 working days before the examination.


Unless prior notice was given, you will not be able to sit for the examination if you fail to meet this deadline.


Please transfer the retake fee to UOB 363 307 6071 and fill in your name in the comment section.



Delayed Claim Applications due to COVID-19 Measures


While rare, some learners may not be able to clear the certification requirement before the deadline (1 year before course start date) due to the above measures.


We have written to IMDA to enquire about such cases and will update you again once they get back to us. Please give them some time to respond.


As all claim applications are subject to IMDA’s approval, we are unable to provide any tentative responses with regards to this matter.


We seek your understanding on this portion and apologise for any inconvenience caused.



Gen Infiniti Academy Office Hours


The entire Gen Infiniti Academy team will be working from home from Monday, 6 April 2020 onwards. As such, there will be no one in the office. Please do not visit our Jurong office or any external venues as we would not be able to assist you there.


We will not be reachable from our landlines, +65 6909 1888 and +65 6909 1889, either. Please redirect all enquiries to the following channels:


Facebook: https://facebook.com/geninfinitiacademy

Instagram: https://instagram.com/geninfinitiacademy

Email: connect@geninfinitiacademy.com

WhatsApp: +65 8660 4591

We are expecting to face an even larger volume of enquiries and requests during this period, and are working to confirm details regarding the examinations as well. There will thus be a delay in response throughout all channels.


We seek your understanding on this matter and apologies in advance for the inconvenience caused.


We would also like to request to refrain from calling the WhatsApp number unless absolutely necessary so that we can get to everyone's requests as soon as possible. Thank you for your understanding.



Payments and Receipts


Please note that receipts and invoices will be delayed during this period. However, if you wish, you may proceed to submit your remaining payment to secure your slot.


Learners who are not using SkillsFuture Credits and prefer payment via bank transfer may proceed to submit the remaining payment to our bank account UOB 363 307 6071.


Unity Certified Associates: S$1,926

Wiley Certified Data Analysts: S$2,568


Please be reminded to fill in your name in the comments section.


For learners who are using your SkillsFuture Credits, please confirm the appropriate amount with your course consultants before submitting your payment.


If you have not liaised with any course consultants prior to registration, please confirm the amount to submit via connect@geninfinitiacademy.com.



Once again, we thank you for your patience and understanding during this period.


Thank you for choosing Gen Infiniti Academy.


Regards

The Gen Infiniti Academy team

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